Can I exchange an item in terms of a different colour or size?

  • Updated

Unfortunately, we are not allowed to make changes to existing orders, so an exchange to a different size or color than originally ordered by you is not possible. We ask for your understanding.

Lingerie / underwear may of course be tried on. If the size you ordered does not fit, you are free to return the item.


For a free return, you can request a return label via our returns portal:

Return portal Germany

Return portal Austria

Return portal Switzerland

For this you only need your order number and your e-mail address from your order.

Make sure that no spaces have sneaked in before or after it, otherwise your order cannot be found.

Related to this topic:

Where can I find my order number?

How do I redeem a voucher?

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