That's no problem at all!
If you don't have the option of printing out the returns documents, use the QR code.
In addition to the actual returns label, you will also find a QR code on the DHL returns documents.
Show this QR code on your smartphone in a branch, a parcel shop, to your parcel deliverer or at a Packstation. The shipping service provider will print out the label for you. Please carefully remove old shipping labels and barcodes beforehand.
If you have ordered from Austria or Switzerland this is unfortunately not possible. This is a service currently only offered by DHL in Germany.
If you do not yet have any returns documents, please simply use our returns portal to request them:
All you need is your order number and your e-mail address from your order.
Make sure that no spaces have sneaked in before or after it, otherwise your order cannot be found.