There is no return label in my package!

  • Updated

For sustainability reasons, we send all information about your order exclusively by e-mail. This includes not only the order confirmation or the invoice, but also the return documents.

For a free return, you can request a return label via our returns portal:

Return portal Germany

Return portal Austria

Return portal Switzerland
All you need is your order number and your e-mail address from your order.

Make sure that no spaces have sneaked in before or after it, otherwise your order cannot be found.

As soon as you have registered your return there, you will receive the return documents including return label for the free return from us by e-mail. Please also check your spam folder, as some email providers filter strictly.

More related articles:

Where can I find my order number?
I do not have a printer. How do I get a return label?



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