Any order can be canceled without reason, but only when the order has not been shipped yet.

How do I check whether my order has already been shipped?

As soon as your order has been shipped, you will receive a shipping confirmation by email. Do you have an Amorelie account? You can also see the status of your order in your account.

Has your order not been shipped yet?

Please contact us as soon as possible.

Make sure you have your order number at hand.