Don't the items in your order quite meet your expectations and you'd like to send them back? No problem. With the following steps you can register your return quickly and easily.
- Before registering your return, please check the following first:
- The item isn't covered by our return exclusions.
- The item is, as far as reasonably possible, in its original condition and in its original packaging.
- You can easily register your return through our returns portal:
Returns portal Germany
Returns portal Austria
Returns portal Switzerland
- Enter the email address you used to place the order.
- Enter the order number of the order you want to return.
- Click Search.
You can then select how you'd like your return to be handled, for example as a refund or, in the case of a defective item, as a replacement delivery. - You'll then be shown an overview of the items that can be returned.
- Select the items you want to return.
- Select a return reason for each item.
Please note: you can only request a replacement item if the item is defective. - Then review your selection and click Submit to complete the return.
- Within a few minutes, you'll receive an email with further return instructions.
- Didn't receive an email? Please also check your spam folder.
- Have you registered your return? Then you can now prepare your return for shipping.
- Print the return label you received by email, or have the barcode from the email scanned at a DHL location.
- Place the items back in the original shipping box or otherwise pack them securely and safely for the return shipment. Then drop off your return free of charge at a DHL location near you.
- You can track the status of your return via Track & Trace.
Processing your return
We'll let you know about the processing of your return within 14 days at the latest after we receive it.
Once processing is complete, we'll refund the purchase amount using the payment method you used for your order.
Did you pay with Klarna and haven't settled the invoice yet? Then you don't need to do anything for now. As soon as we receive the item in perfect condition, your invoice will be adjusted or the payment request will be cancelled. For questions about your Klarna invoice, please contact Klarna customer service directly.
Did you return a defective item and choose a replacement delivery? Then you'll receive an email with a track & trace code as soon as the replacement item has been shipped.