I have a complaint about a product, what can I do?

  • Updated

We are sorry that you are not completely satisfied with one of our products. We always strive for customer satisfaction and excellent service.

The legal warranty period is 24 months from purchase and receipt of the item.

An extended manufacturer's warranty applies to some items (e.g. Womanizer with 5 years). The duration and content of this manufacturer's guarantee can be found - where applicable - in the operating instructions for the item.

Legitimate complaint

Warranty only applies when the complaint is well-founded. The complaint is well-founded if it is not caused by:

  • damage due to intent or negligence (for example, water, fall and/or impact damage).
  • improper use or negligent maintenance.
  • normal wear and/or damage due to non-observance or incorrect observance of the operating instructions.

My product is younger than 24 months

Please report your damage via our return portal

My product is older than 24 months

Unfortunately your product is out of warranty. Except for the Womanizer which has a warranty of 5 years, in that case please contact us. We apologise for any inconvenience.

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