Aren't you entirely happy with an item? Then you can exchange or return your order within 100 days.

However, exceptions apply to some products. Under statutory regulations, there is no right of withdrawal for sealed goods which are not suitable for return for reasons of health protection or hygiene, if the seal has been removed or damaged after delivery.

The following items therefore cannot be returned once the seal has been opened or damaged:

• All sex toys, including vibrators and dildos
• Catsuits, stockings, and tights
• Wigs
• Thongs
• Condoms, pills, lubricants, and creams
• EasyToys gift vouchers

Sex toys can only be returned if they are unopened and sealed. If the seal has been removed or damaged, we unfortunately cannot accept the product back for hygiene reasons.

Would you like to return an item? Please first check whether the item is eligible for return under our return conditions and is still in its unopened, sealed original packaging. If so, you can easily register your return through our returns portal:

Returns portal Germany
Returns portal Austria
Returns portal Switzerland

Did you receive a defective product? Then please contact our customer service. We'll be happy to help you find a suitable solution.