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About my delivery
Discreet shipping
What does "discreet shipping" mean?
Before purchase
Do you also deliver to my region?
Is an "express shipping" option available?
Can I also have my order delivered to a Packstation or Postfiliale?
Can I arrange an appointment delivery?
Can I have my order gift wrapped?
How long will it take for my order to arrive?
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After purchase
My delivery could not be delivered. What happens now?
My order shows it is being returned to sender, what now?
The carrier informs my package is delivered but I did not receive it, what can I do best?
I don´t see any updates in the tracking information
How can I check the delivery status of my order - where is my package?
I have not received a shipping confirmation!